This text is written for the student of health services administration, and of related fields, seeking an in-depth and comprehensive introduction to the field. Taking an analytical approach, the book is divided into functional areas: a background and historical overview of the development of health services and ambulatory care in the U.S., the financial management of ambulatory care, the operational issues of running a practice, human resources management issues, planning and marketing the group and issues of policy and other institutional matters. Case studies are included to help illustrate key issues.
- new in-depth financial management section, written by Ernest J. Pavlock, C.P.A., Virginia Polytechnic Institute and State University at Reston
- case studies illustrate the issues and problems faced in day-to-day management
- up-to-date information for legal, operational, human resources management, planning and marketing and strategic management