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| 1. | 2004 ASHES Conference Proceedings Manual... |
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| 2. | 2007 Medical Fitness Industry Compensation Survey... |
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| 3. | 2008 Emergency Management Handbook... |
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| 4. | 21st Century Microorganisms: Identifying Emerging Pathogens for Environmental Services... |
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| 5. | A Career Transition Guide For Healthcare Executives... |
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| 6. | A Great Board: Building And Enhancing Nonprofit Boards... |
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| 7. | Achieving Magnet Status: Is It Right for Your Organization?... |
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| 8. | Achieving Quality Improvement: A Practical Guide... |
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| 9. | Achieving Safe And Reliable Healthcare: Strategies And Solutions... |
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| 10. | AHA NPI Crosswalk... |
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| 11. | Align Organizational Initiatives to Achieve Performance Goals... |
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| 12. | Ambulatory Care Management... |
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| 13. | An Ounce Of Prevention: Waste Reduction Strategies For Healthcare Facilities... |
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| 14. | Analyzing Best Practices for Owner Satisfaction in Healthcare... |
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| 15. | Architectural Solutions for Modern Medical Imaging... |
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| 16. | Army Physicians List (June 1999) (Raw Data File)... |
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| 17. | ASHES Recognition Toolbox With CD-ROM Templates... |
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| 18. | ASHES Recommended Practice Series: Integrated Pest Management... |
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| 19. | Assessment of the Department of Volunteer Services in a Health Care Institution... |
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| 20. | Attribution Theory: An Organizational Perspective... |
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| 21. | Balanced Scorecard in Healthcare... |
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| 22. | Becoming A Mercury Free Facility: A Priority To Be Achieved by 2000... |
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| 23. | Benchmarks for Success 2008... |
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| 24. | Best Team Skills: Fifty Key Skills for Unlimited Team Achievement... |
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| 25. | Better CEO-Board Relations: Practical Advice for a Successful Partnership... |
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| 26. | Bioterrorism: A Guide for Facility Managers... |
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| 27. | Bloodborne Pathogens: Requirements for Safety in Environmental Services... |
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| 28. | Blue Print for Recognition - Recognition Toolkit for Leaders of Volunteers... |
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| 29. | Brazilian Perspectives on Sustainable Development of the Amazon Region... |
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| 30. | Business Principles for Legal Nurse Consultants... |
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| 31. | By the Numbers: Benchmarking Study on Healthcare Marketing, Communications, and Strategic Planning... |
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| 32. | Call Center Continuity Planning... |
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| 33. | Caring for the Caretaker: 8 Truths to Prolong Your Career... |
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| 34. | Central Oregon Healthcare Network and Media Conferencing... |
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| 35. | Certified Administrator Of Volunteer Service (CAVS) Review... |
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| 36. | Clinical Classifications for Health Policy Research, Version 2 (July 1998): Data and User's Guide (Raw Data File)... |
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| 37. | Clinical Delegation Skills: A Handbook for Professional Practice... |
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| 38. | Competing On Excellence: Health Care Strategies for a Consumer Driven Market... |
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| 39. | Competition in the 21st Century... |
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| 40. | Competitive Global ManagementPrinciples and Strategies... |
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| 41. | Complementary & Alternative Therapies: An Implementation Guide to Integrative Health Care... |
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| 42. | Complete Educational Quality Tool Kit... |
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| 43. | Contemporary Medical Office Procedures... |
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| 44. | Continual Improvement in Government Tools and Methods... |
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| 45. | Continuous Improvement in Education: Adopting the New Education Paradigm... |
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| 46. | Contracting: Myths & Realities... |
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| 47. | County-Level Population-Weighted Malpractice Indices by Physician Specialty, 1989-1992 (Raw Data File)... |
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| 48. | CPHRM Exam Preparation Guide... |
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| 49. | Create A Positive Health Care Workplace... |
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| 50. | Creating Productive Organizations: Developing Your Work Force... |
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| 51. | Creating Productive Organizations: Manual and Facilitator's Guide... |
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| 52. | Crisis Communications: Managing Difficult Times Effectively... |
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| 53. | Cultural Competency Tool... |
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| 54. | Customer Service in Health Care Today... |
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| 55. | Customer Service: Telephone Etiquette and Skills... |
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| 56. | Customer Service: The Next Great Challenge For Healthcare... |
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| 57. | Dartmouth Atlas... |
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| 58. | Demand Management Best Practices: Process, Principles and Collaboration... |
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| 59. | DemingThe Way We Knew Him... |
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| 60. | Designing High Performance Schools: A Practical Guide to Organizational Reengineering... |
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| 61. | Detection And Treatment Of Legionella Within Healthcare... |
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| 62. | Developing A Firestop Management Program... |
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| 63. | Developing a Maintenance and Testing Program for Healthcare Electrical Distribution Systems... |
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| 64. | Developing Training Programs for your Dietay Staff... |
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| 65. | Development Of A Sign System Breaking The Paradigm In Hospitals Way Findings... |
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| 66. | Directing the Flow of Product: A Guide to Improving Supply Chain Planning... |
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| 67. | Diversity in the Workplace... |
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| 68. | Effective Interviewing to Select Team Members for Healthcare Construction Projects... |
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| 69. | Emergency and Backup Power Sources: Preparing for Blackouts and Brownouts... |
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| 70. | Encore-Customer Service... |
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| 71. | Encyclopedia of Public Administration and Public Policy... |
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| 72. | Engaging Patients as Safety Partners: A Guide for Reducing Errors and Improving Satisfaction... |
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| 73. | Estimated Useful Lives of Depreciable Hospital Assets... |
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| 74. | Estimated Useful Lives of Depreciable Hospital Assets... |
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| 75. | Ethical Governance In Healthcare: A Board Leadership Guide... |
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| 76. | Evaluating And Selecting The Best Medical Waste Treatment... |
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| 77. | Facing the Challenge of Change in Healthcare... |
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| 78. | FDA Certified Mammography Facilities (Raw Data File)... |
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| 79. | Financially Focused Project Management... |
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| 80. | Fire Safety: Are You Ready?... |
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| 81. | Focused Quality: Managing for Results... |
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| 82. | Fundamentals of Sanitary Food Handling... |
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| 83. | Futurescan... |
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| 84. | General Services Demand Model, Version 1.0 (on diskette)... |
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| 85. | Generalized Optimal Stopping Problems and Financial Markets... |
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| 86. | Gestion Clinica y Gerencial de Hospitales... |
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| 87. | Glossary Of Healthcare Terms For Environmental Services... |
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| 88. | GMP/ISO Quality Audit Manual for Healthcare Manufacturers and their Suppliers... |
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| 89. | Green And Healthy Building For The Healthcare Industry... |
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| 90. | Guidebook for Hospital Waste Reduction & An Ounce of Prevention... |
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| 91. | Guidelines for Design and Construction of Healthcare Facilities... |
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| 92. | Guidelines for Design and Construction of Hospital Healthcare Facilities (AIA Guidelines)... |
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| 93. | Guidelines for Prevention and Control of Legionelle in the Healthcare Environment... |
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| 94. | Guidelines for Releasing Information on the Condition of Patients... |
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| 95. | Handbook of Modern Hospital Safety... |
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| 96. | Handbook of Organization Theory and Management: The Philosophical Approach... |
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| 97. | Handbook Of Supply Chain Management... |
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| 98. | Hazard Vulnerability Analysis... |
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| 99. | Headcount Solution: Competing in a Tight Market and Managing for Cash Flow... |
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| 100. | Health Care Career Exploration CD-ROM... |
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| 101. | Health Care Financing Administration (HCFA) Manuals... |
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| 102. | Health Facility Design Information Checklist... |
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| 103. | Health Information: Management of a Strategic Resource... |
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| 104. | Health Promotion Foundations for Practice... |
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| 105. | Health Promotion In The Workplace... |
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| 106. | Healthcare Cost and Utilization Project Quality Indicators (HCUP QIs) SPSS and SAS (Version 1.3) (on diskette)... |
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| 107. | Healthcare Environmental Services Review Guide... |
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| 108. | Healthcare Hazard Control and Safety Management... |
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| 109. | Healthcare Strategy: In Pursuit Of Competitive Advantage... |
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| 110. | Healthcare Textile Services: Infection Control Manual... |
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| 111. | Healthcare Value Chain: Producers, Purchasers And Providers... |
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| 112. | Healthy Work Environments: Lessons From The Field... |
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| 113. | High-Yield™ Internal Medicine Softbound... |
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| 114. | HIPAA, Privacy Compliance... |
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| 115. | Hiring the Right Person for the Right Job... |
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| 116. | Hospitals & Multi-Hospital System Investment Practices... |
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| 117. | Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors... |
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| 118. | Incident Command Systems, When Seconds Count... |
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| 119. | Informed Consent & And The Law Toolkit... |
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| 120. | Instructor's Curriculum Resource on CD-ROM to accompany Computerized Medical Office Procedure A Worktext, Instructor's Curriculum Resource on CD-ROM... |
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| 121. | Insurance Handbook for the Medical Office... |
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| 122. | Integrated Requirements Model for Primary Care for Physicians, Physicians Assistants (PAs), Nurse Practitioners (NPs), and Certified Nurse-Midwives (CNMs)... |
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| 123. | International Trade Modelling... |
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| 124. | Introduction to Planning, Design and Construction of Health Care Facilities... |
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| 125. | Keep Your Healthcare Professionals for Life: Three Key Concepts... |
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| 126. | Leadership and Diversity: Examining the Relationship... |
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| 127. | Leadership By Encouragement... |
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| 128. | Leadership: Strategies for Relationship Building... |
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| 129. | Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput... |
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| 130. | Legal Manual Addendum... |
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| 131. | Legal Risk Management And JCAHO Issues For Healthcare... |
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| 132. | Link Staff Training with Improvement Goals... |
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| 133. | Lippincott Williams & Wilkins' Comprehensive Medical Assisting... |
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| 134. | Maintenance Risk Assessment of Medical Equipment... |
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| 135. | Making Information Technology Work: Maximizing the Benefits for Health Care Organizations... |
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| 136. | Management and Supervision for Working Professionals... |
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| 137. | Managing Healthcare Stress... |
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| 138. | Managing High-Tech Services Using a CRM Strategy... |
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| 139. | Managing the Business of Health Care... |
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| 140. | Managing Utility Cost In A Healthcare Facility... |
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| 141. | Managing Violence in the Workplace... |
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| 142. | Mastering the Diversity Challenge: Easy On-the-Job Applications for Measurable Results... |
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| 143. | Materials Management Review Guide... |
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| 144. | Medical Errors: Impact and Recognition... |
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| 145. | Medical Errors: Reporting, Special Needs, and Public Education... |
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| 146. | Medical Office Administration, A Worktext... |
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| 147. | Meeting The Real Estate Asset Management Challenge... |
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| 148. | Mentorship, Clinical Ladders and Improved Patient Care... |
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| 149. | Methodologies of Providing High Quality Customer Service... |
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| 150. | Modeling and Analysis of Stochastic Systems... |
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| 151. | Naked Management: Bare Essentials For Motivating The X-Generation At Work... |
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| 152. | National Practitioner Data Bank... |
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| 153. | New Ways of Working in Hospitals... |
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| 154. | Optimization in Solving Elliptic Problems... |
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| 155. | Organization Teams: Building Continuous Quality Improvement Facilitator's Guide... |
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| 156. | Organizational Transformation and Process Reengineering... |
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| 157. | PDS: Violence In The Workplace Guidelines For Heathcare... |
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| 158. | Pearls For Medication Error Reduction... |
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| 159. | Pearls For Nurses: Focus on the Setting... |
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| 160. | Pearls For Physicians... |
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| 161. | Performance Improvement: The Theory... |
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| 162. | Performing an Emergency Power Systems Hazard Vulnerability Analysis... |
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| 163. | Physical Examination and Health Assessment DVD Series, Version 2 - Set of 18 DVDs... |
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| 164. | Physical Risk Assessment of Medical Equipment... |
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| 165. | Practical Fire and Arson Investigation... |
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| 166. | Practical Risk Theory for Actuaries... |
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| 167. | Practical Strategies for Disclosing Medical Errors... |
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| 168. | Practice Guidance for Healthcare Environmental Cleaning... |
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| 169. | Preparing for Terrorism: The Public Safety Communicator’s Guide... |
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| 170. | Preparing The Clinical Engineer For A Key Role In Site... |
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| 171. | Problem Solving For Results... |
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| 172. | Profiles of America, A Statistical Guide to All U.S. Cities, Towns and Counties... |
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| 173. | Progress in Theoretical and Computational Fluid Mechanics: Winter School, Paseky, 1993... |
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| 174. | QS-9000 Handbook: A Guide to Registration and Audit... |
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| 175. | Readings in Decision Analysis... |
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| 176. | Recommended Practice Series #2: Disaster Readiness & Recovery... |
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| 177. | Red Ink Behavior: The Curse of the Workplace... |
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| 178. | Reengineering the Training Function: How to Align Training With the New Corporate Agenda... |
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| 179. | Resource Planning Guide Second Edition 2006... |
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| 180. | Risk Management Pearls For Long-Term Care & Skilled Nursing Facility... |
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| 181. | Risk Management Pearls for Obstetrics... |
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| 182. | Risk Management Pearls for the Emergency Department... |
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| 183. | Risk Management Program Development Tool... |
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| 184. | Road Map To Healthcare OSHA Compliance... |
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| 185. | RX For the Volunteer Services Administrator... |
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| 186. | SAFETY IN THE WORKPLACE... |
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| 187. | SEA-J Special Report, Disaster Preparedness... |
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| 188. | Security: The Enabler of Privacy... |
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| 189. | Self-Assessment Tool For Risk Management Programs & Functions... |
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| 190. | Skills of Encouragement: How To Bring Out The Best In Yourself And Others... |
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| 191. | Social Work Practice in Public Health... |
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| 192. | Space Planner Tool Kit With CD... |
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| 193. | Staffing The Department-Key Considerations & Options... |
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| 194. | Statistical Methods for SPC and TQM... |
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| 195. | Stop Rising Healthcare Costs Using Toyota Lean Production Methods: 38 Steps for Improvement... |
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| 196. | Strategies for Strengthening Physician-Hospital Alignment: A National Study... |
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| 197. | Strengthening Ethical Wisdom: Tools for Transforming Your Health Care Organization... |
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| 198. | Substance Abuse in the Workplace... |
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| 199. | Supply Chain Collaboration An Implementation Guide... |
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| 200. | Supply Chain Management: The Basics And Beyond... |
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| 201. | Supply Chain Vector: Linking Execution Of Global Business... |
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| 202. | Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization... |
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| 203. | Team Building: A Structured Learning Approach... |
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| 204. | Telehealth Technology & Design Creating A Standard Document... |
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| 205. | The 90-Day ISO 9000 Manual... |
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| 206. | The ASHE Fire, Electrical and Life Safety Compendium... |
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| 207. | The Baptist Healthcare Journey To Excellence... |
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| 208. | The CISO Handbook: A Practical Guide to Securing Your Company... |
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| 209. | The Directory of Business Information Resources... |
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| 210. | The Directory of Mail Order Catalogs with Business to Business Catalogs... |
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| 211. | The Directory of Overseas Catalogs... |
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| 212. | The Directory of Venture Capital & Private Equity Firms... |
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| 213. | The Engaged Workforce: Proven Strategies to Build a Positive Care Workplace... |
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| 214. | The Excellent Board II: New, Practical Solutions for Health Care Trustees and CEOs... |
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| 215. | The Excellent Board: Practical Solutions for Health Care Trustees and CEOs... |
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| 216. | The Executive Guide to Implementing Quality Systems... |
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| 217. | The Grey House Homeland Security Directory... |
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| 218. | The Grey House Safety & Security Directory... |
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| 219. | The Hispanic Databook... |
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| 220. | The Lean Extended Enterprise Moving Beyond The Four Walls... |
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| 221. | The Medical Fitness Model: Facility Standards and Guidelines 2006... |
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| 222. | The Medical Manager... |
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| 223. | The Networked Supply Chain: Applying Breakthrough BPM... |
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| 224. | The Omaha System- A Key to Practice, Documentation, and Information Management... |
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| 225. | The Practical Application Of Disinfections And Sterilization in Healthcare Facilities... |
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| 226. | The Quality Advantage: A Strategic Guide for Health Care Leaders... |
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| 227. | The Quality Improvement Handbook: Team Guide to Tools and Techniques... |
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| 228. | The Request For Proposals... |
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| 229. | The Retailer's Guide to Loss Prevention and Security... |
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| 230. | The US Health System, Origins and Functions... |
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| 231. | TheStreet.com Ratings Guide to Banks & Thrifts... |
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| 232. | TheStreet.com Ratings Guide to Health Insurers... |
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| 233. | This New Hospital... |
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| 234. | Total Health and Safety for Health Care Facilities... |
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| 235. | Total Quality in Managing Human Resources... |
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| 236. | Total Quality in Marketing... |
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| 237. | Total Quality in Radiology: A Guide to Implementation... |
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| 238. | Total Quality in Research and Development... |
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| 239. | Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Qual... |
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| 240. | Total Quality Service: Principles, Practices, and Implementation... |
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| 241. | Transformational Leadership in Government... |
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| 242. | Transnational Criminal Organizations, Cybercrime, and Money Laundering: A Handbook for Law Enforcement Officers, Auditor... |
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| 243. | UB-04 Handbook for Hospital Billing, With Answer Key: A Reference and Training Tool for Efficient Operations in Health Care Facilities... |
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| 244. | Unique Physician Identification Number, CD-ROM. 1997... |
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| 245. | Violence in the Healthcare Environment... |
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| 246. | Waste Minimization as a Strategic Weapon... |
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| 247. | Water Treatment: Troubleshooting and Problem Solving... |
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| 248. | Waterborne Pathogens: Legionell And Other Opportunistic... |
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| 249. | Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results... |
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| 250. | Wendy Leebov's Essentials for Great Personal Leadership: No-Nonsense Solutions with Gratifying Results... |
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| 251. | Wendy Leebov's Executive Tool Kit, Volume 1 (pdf's & Word files)... |
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| 252. | Who's Who in Venture Capital... |
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| 253. | Wire Transfer Fee... |
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| 254. | Workplace Violence: Proactive Strategies... |
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