PEOPLE SKILLS: When individuals find themselves in uncomfortable and unpleasant situations, they tend to avoid the situation entirely. This program was developed to help your home health aides handle problematic situations with both clients and co-workers. Video running time: 54 minutes (3 contact hours), includes learning guide.

Explore the various aspects of human communication

Communication skills in dealing with the stroke or cognitively changed client

Understanding ethics and making ethical decisions

Understanding the clients' Bill of Rights

Comparing ethics and legal issues
Video, 54 minutes