COMMUNICATION SKILLS IN INTERPERSONAL RELATIONS: Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is "key" to the quality of care they are able to provide. Aging, disease processes, & other chronic conditions may lead to behavior changes and this program illustrates strategies for effective communication. Video running time: 50 minutes (3 contact hours), includes learning guide.

Comparing communication and behavior that is assertive, non-assertive and aggressive

Identify changes that occur in the elderly that affect communication

Communicating effectively with confused clients/residents

Techniques to improve communication
Video, 50 minutes