You will learn how to take an honest and sincere approach to situations that make your client feel like an important and valued customer, and keeps you within the practice guidelines of your company. This program is dedicated to the client and your important role.

Making useful observations will not only help the other members of the care team in providing care for the client, but also will give you a true sense of accomplishment in your job performance. 28 min (2 contact hrs), Guide included.

Features:

• Learn how to make useful observations
• Examine why sight, hearing, smelling, and touching is important in observing
• Identify clues body language can give you