For many, finding the “right” way of expressing what they feel and think is as much an effort as it is a calamity. As a result, they withdraw into themselves and remain quiet when facing upsetting situations. This program will demonstrate how to communicate more effectively with those around you. Video running time: 30 minutes (2 contact hours), includes learning guide.

• Examine communication differences between passive, aggressive and assertive behavior.
• Identify communication problems that occur in the elderly
• Learn about verbal and non-verbal communication
• Examine techniques to improve communication with those around you