• Achieve leadership qualities
• Select and manage new employees
• Supervise within the framework of employees' rights laws
• Handle complaints and avoid grievances
• Plan and organize activities in your department
• Create and maintain a pleasant, safe, and healthy working environment
• Motivate/Counsel employees
• Develop schedules for yourself and others
• Communicate effectively with all levels of personnel
• Train new and existing employees
• Take disciplinary action and evaluate its results
• Conduct performance ratings
• Work with trade unions

With this book, you can earn credits toward management certification programs. Credits are approved by various state and national accreditation groups from all over the United States, from Alaska to New York. Call 1-800-234-1639 for more information!

The practical set of methods and tools contained in the two volumes of Management and Supervision for Working Professionals provides the reader with the knowledge and means to become an effective manager or supervisor. Volume I emphasizes organizational structure, planning, and leadership, while Volume II emphasizes communication, instruction, and daily management responsibilities such as performance ratings, unions, and health and safety.