We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Coastal HealthTrain’s newest video program, Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Topics include:

• Knowing all types of customers
• Applying the “treat people how you want to be treated” method
• Using empathy instead of apathy
• Employing good communication skills with an emphasis on listening

Includes 50 handbooks, 11x17 poster, and electronic leaders guide