• Differentiates between hostage and other crisis situations negotiated by law enforcement
• Includes more information about abnormal psychology
• Provides communication guidelines for dealing with people under the influence of each drug group
• Addresses suicide-by-cop incidents and handling suicidal individuals and the mentally ill in the new chapter for first responders
• Gives an overview of active listening techniques
• Offers case studies, including in-depth coverage of the author's involvement at Ruby Ridge

Because of his insights and innovative instructional methods, author Fred Lanceley has been described as the most knowledgeable individual in the world in the field of crisis negotiations. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. It includes a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators. Two new chapters cover negotiation with people under the influence of drugs and/or alcohol and how first responders can contain the situation until a negotiator can arrive. The second edition also includes interview protocols for obtaining victim background information and kidnapping victim information.